The Customer
Compact Fork Trucks Ltd provides materials handling equipment and service solutions to its local business community in the West Midlands.
A Komatsu forklift truck distrìbutorship and STILL refurbishment specialist, the company started in 2000, employs approximately twenty people and has established a strong customer base and growing market share.
During the past few years, Compact has enjoyed rapid organic growth. As the business developed, the Directors of the company identified the need to strengthen their operational platform by introducing new processes and systems.
The Key Solution
Compact was aware that Key Alpha was being widely used in their industry sector and that the software had a good reputation. Although Compact explored alternative software solutions, Key Alpha was the company’s preferred choice because of its proven ability to deliver tangible results.
Alpha software was predominately introduced to increase accountability levels with service and maintenance records, spare parts, fleet assets and to provide management information.
Papen/vork and administration has been greatly reduced, standard processes and systems have been introduced and efticiency and operational transparency has increased.
Alpha helps Compact to manage a large number of aftersales records, schedule customer work and examination tests and coordinates short and long term rental truck activity.
As new HSE legislation has been introduced, the system has been developed for compliance purposes without the need to increase resource or worldoad.
Management information has enabled the business to analyse margins, reduce its cost base, enhance customer service levels and most importantly, increase protitability.
Alpha works alongside Sage Line 50 thus providing a seamless interface between the company’s operating systems which has helped to increase accuracy and efficiency.
Compact has continued to increase its turnover and profitability. Where changes have been made to the company’s business model, additional modules of the Alpha & Enterprise software solution range have been integrated to support the needs of the business.
