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Phone support
via help desk |
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Engineer on
site if the problem cant be fixed* |
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Managed procurement
of hardware & software |
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All equipment
asset logged |
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Max issue response
time SLA |
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Quarterly on
site Network Health Check |
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Quarterly management
review meeting |
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Create/modify
user and email accounts |
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Monthly
issue log report meeting |
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Remote
Network Monitoring |
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Future
IT strategy and consultancy ‡ |
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