Fork Lift Trucks

Service Management for the FLT Market

Key’s proven Alpha and Enterprise service management systems are modular, with specific features that cater for the needs of Fork Lift Truck dealerships.  With over 20 years in the FLT market place, customer feedback has shown that the modules listed below significantly increase efficiency for FLT dealerships and most importantly help them to grow their businesses:

• An Equipment Register – enables easy and effective tracking of all equipment across multiple sites
• User Training – makes scheduling courses, billing and certification simple, prompts for re-training and increases revenue opportunities
• Service & Repair Management – preventative maintenance schedules are automated and efficiently scheduled to maximise time and minimise cost
• All repairs and parts are recorded by customer
• Hire Contract Management & invoicing – multiple contract types are managed and invoices created in-line with agreed terms of business
• Statutory Inspection Schedules – scheduling and recording of statutory inspections
• Management Information – reporting is available across all information captured by the system to aid business decision making and help business growth
• Mobile Data Option - field based teams of engineers / sales personnel can receive and action jobs in the field using a range of hand held devices

Why invest in Service Management Software ?

• Employees are more customer orientated, with the right information to handle enquiries
• Produce meaningful reports for customers quickly – enhance customer service
• Track stock & reduce losses. Monitor and control costs
• Increase the efficiency of Field Operatives through effective maintenance scheduling
• Reduce stock by better forecasting your requirements, free up capital
• Reduce work in progress and bill on time
• Increase productivity and redirect resources

Do I need Alpha or Enterprise ?

Key offers two Service Management software solutions; Alpha & Enterprise, both are modular systems. Please click the blue buttons to the right for details of each solution.