Industry News
US research could provide insight into UK service desk software trends
May 11, 2012
A survey from Nucleus Research in the US has found that workforce management software providers are changing their focus and the same could be said for their UK counterparts. The 2012 Technology Value Matrix for Workforce Management survey found that many of the providers in the US are moving their focus away from more traditional [...]
Planned maintenance partnership struck
May 10, 2012
Willmott Dixon Partnerships has signed a contract with Acis Group to deliver planned maintenance repairs to 5,500 homes in South Yorkshire, Lincolnshire and Nottinghamshire. The work is being carried out under a limited liability Partnership between Willmott Dixon and affordable housing firm Acis. The jobs set to be completed by Willmott will include routine gas [...]
Service Desk and IT Support Show is a success
May 9, 2012
The business behind this year’s Service Desk and IT Support Show at London’s Earl’s Court, claims that its first year as organiser of the event has seen attendance increase by 13 per cent. Diversified Business Communication UK took over the running of the popular trade show last year, after buying it from VCM Events. The [...]
Skanska uses remote management software to cut costs
May 8, 2012
A construction firm has announced that using remote desk management software is saving it tens of thousands of pounds each year. Skanska is aiming to cut 20 tonnes of carbon emissions per year, while saving itself £50,000 by using remote workforce management tools. The technology will be installed for use in 300 company servers, and [...]
Software forum offers IT implementation advice
May 4, 2012
A free event for itSMF UK members will offer advice on reducing costs, streamlining your IT infrastructure and implementing new processes. The ITSM Software Tools Forum takes place on May 29 at Manchester City Football Stadium. Those who are not already members can pay a one-off fee of £100 plus VAT to attend. If you [...]
