With over 25 years experience, Key provide Superior IT you really can rely on. Giving you total peace of mind knowing your trusted IT provider is only a phone call away.
Click here to enquire how Key can help you
We will beat any comparable quotation for IT support by 10%
Many queries can be solved immediatley using a remote connection into your computer (with your permission of course) However if you do require an engineer to visit we will dispatch one as required, all included in your support contract
“fantastic service all the time, we have never been let down”
All our Help Desk and Engineering staff are fully trained and employed by Key directly so we can monitor and improve our level of service to you. All staff follow a programme of continual professional development so we are fully conversant with the latest products and can handle all IT issues that may arise.
“helpful and courteous, simply amazing”
Key offer three level’s of network support so that you can choose the right level of support for your business. Whether you have a complete IT department, small IT resource or simply a Help Desk function we offer a package to support your business and most importantly keep you up and running should your IT fail. You can easily upgrade from one level to another at anytime as your business demands
|
KEY SUPPORT SERVICES |
STANDARD |
ADVANCED |
ADVANCED+ |
|
Access to telephone support help desk |
|
|
|
|
Remote desktop control for fault finding and analysis |
|
|
|
|
Managed procurement of hardware and software |
|
|
|
|
Inclusive on-site engineering time |
|
|
|
|
Inclusive parts replacement |
|
|
|
|
All equipment asset logged |
|
|
|
|
Maximum response time SLA |
|
|
|
|
Dedicated Account Manager |
|
|
|
|
Web based issue login and reporting |
|
|
|
|
Quarterly network and server health checks |
|
|
|
|
Regular management review meetings |
|
|
|
|
Remote network monitoring |
|
|
Optional |
|
Regular backup validation checks |
|
|
Optional |
|
Standby server |
|
|
Optional |
|
IT Strategy Planning and Advice |
Optional |
Optional |
Optional |
Covering all of the North West, including Lancashire and Cheshire, We offer local businesses in wigan, warrington, leigh, liverpool, manchester, bolton and surrounding areas an IT Support Service second to none.