Key Computers Leigh have been providing superior and reliable IT support to North West businesses for over 25 years. We provide low cost IT support services for hardware and software as well as your entire network that can include out of hours assistance. Whatever your requirements we can help, from supplying equipment to supporting it. We remove the headaches of day to day IT management with a tailored support package to suit your needs.
Reliable, Efficient & Proactive IT Support
Outsourcing your IT support services to Key, will enable you to lower your IT costs whilst improving the reliability and efficiency of your IT infrastructure. We are able to understand and interpret the specific needs of your business, creating a scalable solution irrespective of size or complexity giving you total peace of mind knowing your trusted IT provider is only a phone call away.
Free Network Healthcheck
Many IT support queries can be solved immediatley using a remote connection into your computer (with your permission of course). However if you do require an engineer to visit we will dispatch one as required, all included in your support contract.
“fantastic service all the time, we have never been let down”
All of our Help Desk and Engineering staff are Microsoft Certified Professionals with a wealth of experience and employed by Key directly so we can monitor and improve our level of service to you. All IT support staff follow a programme of continual professional development so we are fully conversant with the latest products and can handle all IT issues that may arise.
“helpful and courteous, simply amazing”
Key offer three level’s of network support so that you can choose the right level of IT support for your business. Whether you have a complete IT department, small IT resource or simply a Help Desk function we offer a package to support your business and most importantly keep you up and running should your IT fail. You can easily upgrade from one level to another at anytime as your business demands.
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KEY SUPPORT SERVICES |
STANDARD |
ADVANCED |
ADVANCED+ |
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Access to telephone support help desk |
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Remote desktop control for fault finding and analysis |
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Managed procurement of hardware and software |
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Inclusive on-site engineering time |
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Inclusive parts replacement |
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All equipment asset logged |
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Maximum response time SLA |
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Dedicated Account Manager |
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Web based issue login and reporting |
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Quarterly network and server health checks |
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Regular management review meetings |
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Remote network monitoring |
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Optional |
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Regular backup validation checks |
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Optional |
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Standby server |
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Optional |
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IT Strategy Planning and Advice |
Optional |
Optional |
Optional |
Covering all of the North West we offer local businesses of any size an IT support service second to none:
- IT support Leigh
- IT Support Wigan
- IT Support Warrington
- IT Support Bolton
- IT Support Manchester
- IT Support Liverpool
- IT Support Southport
- IT Support Preston
- IT Support Blackpool
- IT Support North West
