Total Field Service and Workforce optimization software
By using Connect Service, your field service engineers can access critical customer and job information on their PDA’s / Laptops. Jobs can be sent, documented and all the necessary administration completed whilst on site; significantly reducing administration, increasing accuracy and productivity. Helping you to deliver a superior service to your customers
“…I wish we had done this years ago. The engineers have taken to it and like it…anyone who doesn’t do it is just mad…”
Stock can be allocated from either van stock, main warehouse stock or a new Purchase Order can be raised. Non-stock parts and expenses can also be allocated. Connect Service provides information on all the customers equipment, so if new jobs arise onsite a new task can be created and work completed, delivering a superior service, helping the customer and saving time. With the collection of the customer name and signature the job is completed. Time sheets are automatically recorded so there really is no paperwork to fill in at the end of the day
Would you save time and money if you didn’t need to enter the engineers’ job information into the computer system?
Click here to find out all the benefits this can bring your company
By Using Connect Service to connect your Mobile engineers to the office systems you can pass and receive information in real time. Connect Service provides relevant and timely information to Service Departments so that they can monitor and manage inevitable changes to the service schedule. Giving you ultimate total control of all the field service scheduling, Paperwork and time taken to liaise with field-based staff is dramatically reduced. All times, and optionally distances, are recorded. New jobs can be instantly allocated to engineers, job timings can be adjusted and reassigned as required. This flexibility enables increased efficiency and responsiveness.
If you could invoice your customers on the same day that you completed the work, would it improve your cash flow?
Information from each job is instantly and automatically updated to the main system, maintaining accurate stock levels and enabling immediate invoicing.
Locators Handling recently introduced Connect Service for their 3 field service engineering teams. They attributed a whole host of benefits to its introduction, including time savings, improved customer service, improved communication, a reduction in invoice queries and better management of ongoing work.
To find out how you can gain the same benefits, click here.
“…being able to see the wood for the trees has helped the engineers and the service desk enormously. They have much better visibility of workload now and paperwork is completed quickly, improving customer service and cash flow for the business…”
With this easy to use workforce management solution response times are improved, field engineers have all the information at hand therefore more jobs are completed on site and extra tasks can easily be accommodated. Helping you to deliver a professional and efficient service.