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AI is transforming the way service management companies do business. But what is already happening today, and what we can expect in the not-so-distant future. “Artificial Intelligence is the broader concept of machines being able to carry out tasks in a way that we would consider “smart.”
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Cloud technology has profoundly transformed the world around us. We use it in our personal lives; to book taxis, to keep in touch with friends, to order food and to stream media. It’s no wonder, therefore, that in the era of the cloud, employees expect the same access to information and services at work.
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